Last month, my brother gave me the heads up on the new Danger Mouse DVD, which I, of course, had to then have. So I ordered it from Amazon and waited for it to arrive. And waited. And waited. And waited. After a couple of weeks, I decided to contact Amazon about it, so I started digging through the “where’s my stuff” screens to find a phone number to call. Eventually, I got to a screen that had a button on the right-hand side that said “telephone help” or something like that. I clicked on that button and a small window popped up. It asked for my phone number and for when I wanted them to call me. I gave them my number and chose the “right now” option.

Sure enough, my phone immediately started ringing! I was put into their automated voice tree and was able to get to a human being to resolve the problem. It was very slick, and I’m curious how they run this. Of course, now I can’t find that screen to take a screenshot or point you to it, but it was very easy and efficient. It’s just the kind of thing I’d love to see from a library, both on its on web site and embedded in others’ sites (local government pages, school pages, etc.).

So I guess next time you order from Amazon, look for that button somewhere in the “where’s my account” or “contact us” pages before your order arrives. It’s pretty damn cool.

Oh, and Amazon did eventually send out a replacement package for the lost one, so I can indeed confirm that Danger Mouse is the greatest, he’s fantastic, and wherever there is danger he’ll be there. 

Update