IM Reference Update

“Overall, we’ve been very pleased with our first quarter of using Instant Messaging in reference, and we’re looking for additional ways to market and promote the service. Perhaps the most important thing that we can share from our experience is that if you set up and promote an IM service, you will have patrons who use the service. In other words, if you build it, they will come.” [Library Voice]

Emphasis above is mine. Click through and check out those statistics. Pretty impressive.