Kathryn Deiss and Matt Gullett
new technologies are changing possibilities and roles for both IT and library cultures and for library customers
culture is a set of assumptions that a given group runs on because the assumptions have worked in the past and are considered valid by that group
“…the pattern of basic assumptions that a given group has invented, discovered, or developed in learning to cope with its problems of external adaptation and internal integration…” – Edgar Schein
easier to describe who “we” are by saying who “we” isn’t (IT says it’s not “us” and librarians say it’s not “us”)
what assumptions drive your organization’s culture?
what three words would you use to define your culture?
historic common ground between IT and library cultures:
Myers-Briggs book “I’m Not Crazy, I’m Just Not You”
tension in the story:
tribal differences – Dunkin’ Donuts vs. Starbucks (paid DD folks to spend a week at Starbucks and vice versa)
even though IT and libraries have some shared values, there are divergent behaviors and how some groups define themselves by what they’re not
our special peculiarities (differences)
a word about the customer:
we perceive uniformity in service delivery as a good and definite need
jitterbug phone vs. treo – is uniformity really so important?
the customer tribe
any assumptions these cultures are running on that are based on uniformity as an essential good could be erroneous
learning is anxiety-producing but can lead to deeper understanding
Matt likes working with youth on opening these barriers up because that is where a lot of these issues are coming up
reflection and inquiry help you overcome your mental models
showed the Ladder of Inference
if you really want synergy, Peter Senge says:
focus on commonalities and on differences
audience question: if your IT people are stonewalling you, what you should do?
audience question: do you see a role for leadership/administration in this area?
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