Two from today's eMarketer Daily:

Outlook for Online Customer Service
"Based on data from Q1 2002, Dieringer Research Group predicts more customer service inquiries in the US will be made online than on the phone in the first quarter of this year. " (For the record, I prefer online customer service and self-checkout lines most of the time. It's all about the convenience, and it's much easier to multi-task online or scan my items myself.)"

Consumer Reports Reports on Online Content
"ConsumerReports.org, one of the oldest and most successful paid content sites, surpassed 1 million subscribers. Marketing Director Michelle Rutkowski discusses its growth with editor David Berkowitz."